They are always Timely and friendly. Always send out reminders of upcoming service or appointments. Nice waiting room to sit while you wait.
Every one was very friendly and greeted me with a warm smile. Service was done in a timely manner and they gave me a free car wash!
Everyone was very accommodating upon short notice, I was in town for a short time and they were able to get my car done very quickly!
Timely and efficient service. Clean and comfortable facilities. Only reservation was seemingly high cost of oil change and tire rotation.
Had a great experience buying a Prius here. No pressure sales, fair pricing, and extreme easy to do business with. They listen, seek out answers to questions, and treat customers like friends. Staff is always pleasant, helpful, and extremely welcoming. They do their jobs expeditiously. Service appointments are always on time. The waiting area is pleasant, exceptionally clean, and even has phone charging stations. This is the only place I’d buy a Toyota.
Smooth sales process from start to finish. Manny was top-notch and didn't rush our decision-making at all. The final car sales price and trade-in experience was pleasant.
Friendliness of staff and service personnel, impeccable competence of service managers and mechanics, always true customer service at Burnsville Toyota Service Department
Organized, friendly, you know what needs to be done. Waiting room clean, spacious. Bathroom was clean. Took less time than approximated.
Your representative at first arrival was very professional and friendly. I was kept informed about potential costs for repair and time.
Fast service, stayed on schedule for appointment and service. There was no cost for this maintenance and service with a free car wash included. Good information on parts that could show ware .
Everyone was very helpful in different ways. The front desk employees were friendly and answered all my questions and the mechanics did a great job.
Work done in the time and cost quoted to me when I arrived. Was kept informed via text regarding progress on my maintenance checkup, a new feature since my last maintenance check. I really like it!!
* Very friendly staff * Safe and Clean building & grounds * Putting the customer first * Great listening skills * Great selection of used during challenging times
Friendly and responsive. truck was promised and delivered in the promised schedule. The 2 year maintenance coverage is a plus
Great service as usual. Also, we were given good faith warranty for part needed to fix issue that van was brought in for- very thankful for that.
Knowledgeable and courteous customer service. There is a Very pleasant waiting room atmosphere. Very little waiting time. Got right in without appointment.
The team helping me was very friendly and professional and thought outside the box to find solutions. Will definitely use them again!
The person checking me in I believe was Tyler very quick snd helpful in explaining and not pushy. All the staff friendly and waiting area clean and comfortable.
Burnsville Toyota is amazing. Tom Decker answered our phone call on the first ring at 8:30 on a Monday morning and followed through until we drove off the lot in our new Prius. Excellent customer service. His explanation of all the new features of the 2021 Prius was thorough and easy to understand. We are so pleased with our new vehicle. Dominic Martinez did a super job explaining the financing and made sure all our questions were answered. Everyone on your team has such impeccable manners. This is our seventh Toyota and the salesmanship is as good as the product. Such a ...
Dealership was well organized. I was greeted warmly with no pressure, and escorted to the desk of the sales rep with whom I had an appointment. Enjoyed my salesman and the finance manager - both were pleasant and neither pressured me. The vehicle I came to see was clean and ready to go. Appreciated the tour of the service department as well.
THE 2 sales people that I have had contact with,, Jason and Luis were extremely helpful. This is my second Rav4 and their personal attention to this senior lady, was so appreciated. I love the dealership and the maintenance departments. Most of all I love Luis and Jason and of course, my car! Thank you all for your wonderful service.
Courtesy and respect was shown. Clean and spacious waiting room with comfortable seating. Prompt and quick service. Also received a free car wash.
The service advisor worked on a bill issue and resolved it. I was charged for a new battery as well as a clean up of the battery. Just wanted cleanup. Took a while because of a slow printer once she ascertained what was wrong. She was very good at her job!! She was very pleasant and helpful with general questions in addition to resolving the billing problem.
Total time spent waiting was what service said would be. Was serviced in 15 minutes. Waiting room was clean and quiet.
Service was good, But there were long periods of waiting for one reason or another. Once we finalized the deal and met with the financial agent, things picked up.
Although it made it easier because I knew what car I wanted - Scott made the experience great. No pressure, dedicated to the search of finding the exact suv I wanted and so pleasant to work with. Also great working with the Finance Mgr!
My experience at Burnsville Toyota was exemplary. Tim, my sales representative, was friendly, professional, knowledgeable and made certain that every question I had was fully answered. The finance person was also at the top as well. He too was friendly, professional, knowledgeable and fully answered my questions. I will definitely return to Burnsville Toyota in the future and will also highly recommend your dealership to family and friends. Thank you all for making this stressful situation into a pleasure. I love my car!
Joel is a terrific person and so easy to work with. Second car I have purchased with him and my third Prius from you.
The service rep. was very professional and provided me with all the information I needed. The Covid precautions were good and adhered to.
The honesty and professionalism of everyone whom I dealt with in the service department was outstanding. I did not feel rushed to make a decision and I was able to talk to the technician Ryan, as well as the service advisor, Austin. I have been driving Toyota's for almost 30 years, all dealer serviced, and Burnsville Toyota has the BEST service department that I've ever dealt with.
My visit to the Toyota dealership in Burnsville was very smooth. I am extremely happy with my purchase thanks to Mohamed Sharmake. He was so helpful and walked me through the process. He explained everything thoroughly and it was overall a great experience. I will definitely be recommending him to others!
I think I bought a car that will serve my families needs well. Maybe I was getting fatigued and careless with the financial add-ons.
Very friendly service and inviting facility. I like how techs keep patrons in the loop as they work and make sure suggested parts are ok'd before doing the work.
Every time I visit Burnsville Toyota service center I am met with straightforwardness and honesty that is unmatched in the industry. Everyone is kind and helpful and I will continue to return.
friendly, fast, efficient, knowledgeable and helpful with everything - I have always been satisfied with anything I have had done at Burnsville Toyota.
The professionalism and friendliness. We went in to test drive a car and ended up walking out with it. From when we walked in to when we left was about three hours or so but it didn’t seem that long at all. The used car we bought had a chip in the window. Received a call the next business day to schedule an appointment to have someone come fix it. Very nice.
The employees are always happy, friendly, respectful and courteous They make me feel like I matter and how my vehicle operates matters too! They give me information upfront and I feel like they are honest and trustworthy.
I’m very happy with my recent experience at Burnsville Toyota. Raphael Silva did everything possible to make me feel like a valued customer from the moment I walked in the building. Him and the management team worked hard to earn my business and were able to address all my questions and concerns. Nathan Dietz, Executive Sales Manager, took the time to sit down with me several times to make sure I was being well taken care of. I left the dealership feeling like I had developed a good relationship with the staff and I could not be happier with ...
Friendly personnel in maintenance area and they listen to your concerns. Quick and reliable service! Would highly recommend. Love the free car wash that is always given.
Thank you Mike. So appreciative to you and your peeps for helping this single mother fulfill 1 of her wishes!! Your service was impeccable and I appreciate everything so much! You patience and understanding to my needs was just understanding! Thank you again!!!
Fast process that never felt rushed. Salesman Mo is great! Worked with me to get a deal done and took care of all my concerns. Thanks again!
My wife and I purchased a new Toyota Prius from Tyler at Burnsville Toyota in December while we were at our winter residence in the southwest. We were unsure if it was possible to do it that way, but Tyler made the whole process go very smoothly and held the car until our expected return date in April. Then the virus hit and we were not sure if we could even make it back. Tyler assured us there was no problem and that our safety came first. We made it back in late May and Tyler even picked us up ...
First off, I’d like to acknowledge my salesman, Tom Decker, for giving me a superb experience. I overthink and I like to shop and compare, before making any kind of decision, especially for a car. Tom never once pushed me into anything. Just an honest, kind man. I left the first time, without my car, because I just wasn’t sure on it. (Out if my budget of what I wanted to spend right now..I mean we are experiencing a pandemic, I’m a newly single parent and the unknown is something I know I had to think ...
Nelson Pacheco from Burnsville MN he was very friendly and provided the best service I have ever seen. Congratulations Nelson, you were very helpful. 5 Stars. Rage Muse.
We worked with Ricky Vang a Sales Representative at Burnsville Toyata. He was very helpful, knowledgeable, and friendly. Ricky Vang was great to work with and made us comfortable and did not pressure us at all.
We worked with Ben Lemke a Sales Representative at Burnsville Toyata. He was very helpful, knowledgeable, and friendly. Ben was great to work with and made us comfortable and did not pressure us at all.
Very friendly and helpful staff. Purchasing and servicing a new vehicle has always been a good experience for myself and family.
Nicholas is a very good salesman with good acumen. The entire team was very willing to help throughout the process. The process of paying and detailing the car was quick and easy. Thank you.
Everyone extremely professional and helpful. Our sales associate, Liz, simply the best. People and facilities first class. Made all the painful paperwork at least bearable.
Excellent sales person. One can negotiate the price at this dealership. The car (used) was precisely what I was looking for.
The Sale Seller and the financial Manager were friendly, detail-oriented, helpful, and willing to go with me throughout the documental processing from the beginning to the end and answered all my questions that I had. The price of the vehicle was cheaper with great rebates and discounts compared to the other Toyota which I was visited. I was happy with my vehicle purchase and would highly recommend Toyota Burnsville to my families and friends. Overall, thank you to every single staff for warm welcoming and helping me.
Salesman Paul Schroeder was outstanding in every respect. Courteous, knowledgeable about Toyota's, accommodating, not pushy, a pleasure to work with in determining my car needs.
We bought a used car from Burnsville Toyota. We were very pleased with the personal attention we received from the sale person.
We worked with Scott and Gary. We walked in out of a whim, no appointment at all yet they made us feel so welcomed. They were personable and very professional, including the people we didn’t even work with.
The sales rep was very knowledgeable. He aided in the process of discovering which car I was going to buy.
Sales person Bob McCoy found us exactly what we. The price of the new car price & trade in value were in line with what I was looking for and the car was prepped and ready when we arrived. Everything went smoothly with financing and explaining the new car features.
Troy McKinney is a great salesman. He was not pushy and took his time with me. It was very important for me to stay at a certain budget point. It took me a long time to decide and Troy was very patient and took time out to help me.
friendly service and knowledgeable sales person and discussed the features of the vehicle we were looking at and finally the payment options.
Eric made buying a new car a great experience. I have been to many dealerships that constantly try to pressure you to buy a car way out of your price range or give you the feeling that they are trying to pull one over on you - that was not the case with Eric! I am very pleased with my new (used) car which has been running great thus far.
Working with Paul my Sales Associate was quick, professional and without pressure. I knew what I wanted and had received a quote from another dealer so we worked from that. I'm very satisfied with the dealership experience at Burnsville Toyota.
Salesperson was very helpful, knowledgeable and friendly. Only two choices of the car we wanted was available but that's because it's so popular.
Well, lots of things. I worked with Larry Lawler and Kevin your Sales Manager. They were outstanding. My Honda Accord (I had been a Honda man for 30 years!) was stolen and I needed a car. As you know, it's never a good time to purchase anything on a short time frame. Larry and Kevin knew my situation and never pressured or pestered me while test driving the Camry several times over a two week period. Another observation: Larry and Kevin's sincere rapport with customers was unique. Seriously, I have not witnessed that level of ...
After having purchased 3 of my cars there over the past years I’ve never been made to feel uncomfortable during the process.
Mo was so nice and really great to work with. He showed us the car on the inside and out and then let us take a test drive. Very nice and we got a great car!
Friendly staff. Didn't pressure us into buying a car the first time we came to test drive. I appreciate that you let us test drive without needing a salesperson to come along (unlike other dealerships like Walser).
No pressure but rather honest assistance on reaching a decision regarding options available based on our personal needs and requirements. Working with our sales representative we were able to select the best options we required within the price objective we had set for ourselves.
Jason does a great job providing information about cars and listened to what we wanted. He didn’t pressure us to buy and offered lots of help with tech.
Easy and friendly people to work with, not pushy, will give recommendations or suggestions as to what items you may want or need in the vehicle.
Bob McCoy was very professional and knowledgeable. He found the vehicle I wanted and completed the transaction in a timely manner.
The process was fairly quick and painless. The negotiation aspect and final price left me feeling like I had settled on a very fair price for the vehicle I purchased.
Thorough explanations of the vehicle we purchased with no pressure to commit to a sale. We felt comfortable and treated with respect through each step of the process.
I liked the fact that the owner came out and visited and was willing to let me drive his car and test it. All staff were friendly and the salesman that I worked with was excellent.
we are a return customer, due to our great experience in the past. We feel very comfortable with and enjoy working with Bob McCoy. He is professional, knowledgeable , and down to earth.
Karen was a great lady to deal with, very knowledgeable and super friendly. Could not. E happier with this purchase, and we are already talking about getting another Toyota from Burnsville!
Chase Wood, our sales person, did an excellent job with us. This is the second car we have bought with him leading us. He is helpful, personable and goes out of his way in customer service!
We were not pressured. It was an informed yet relaxed environment. The entire process did not take such a huge amount of time as we have experienced in the past at other dealerships.
Very engaged salesman ( Josiah Williams), high confidence level in manager who negotiated final price (Kevin), fairness and honesty of staff
Our salesperson Liz was extremely knowledgeable about the Toyota line, yet not pushy or high pressure. From the first online contact to the final sale, she was informative, helpful and respectful. She was also very prompt in her responses to online requests we had for more information. The other people involved in our purchase (Sean, Natalia and guys who cleaned out our trade-in) were also friendly, respectful and efficient. We also really liked not having to go back and forth on pricing - price quoted was the price we got. It was great getting thorough instructions and assistance on the ...
Ed was great and made me feel comfortable. Was really easy to buy from him. I would totally go back to see Ed if I need another car
We were pleased with the friendliness of the sales people and how they explained the pricing of the vehicles, as well as their knowledge of the Vehicles.
Good salesman and buying process but after sales experience with the dealership sucks. These guys will be bouncing you around when you call. not a good thing.
The salesman was very patient and took the time to make sure I understood all the differences between the cars I was considering.
Our salesman (Ed Villavicencio) was very helpful and courteous. He was very easy to work with and stayed with us until we completed our purchase. He also followed up with us after the sale, and was prompt to answer all our questions. We loved that there was plentiful inventory and feel we got exactly what we wanted in our new car. Ed was very patient and made sure we got to see and experience everything we asked for in vehicle types.
Bob McCoy made this sale happen, he went above and beyond to add the accessories that I wanted in the time frame I needed and the price that worked for me.
Everyone was very pleasant to work with, especially the sales person. He was great to work with. The whole process was fast and handled very professionally.
Our sale person explain everything and tell us what kind of car we like so he know what to bring the car. And he give us good deal for the price that we like. Our sale person are very patient with us and we feel welcome and comfortable when talking to him.
Peter Zahorik is an excellent person to work with. He is knowledgeable, trustworthy, personable, etc. I hear he is moving back to Austria. You guys are losing a great employee. We've had great luck with our Toyotas and with your dealership in the past.
The young salesman was very accommodating and knowledgeable about the cars. We enjoyed working with him. The leasing process was very easy and well organized.
It was a very busy day during the Memorial Day weekend, but the sales staff and the people that worked with us still had a relaxed attitude and acted professionally.
He was very professional, and took time with me. He was willing to listen to what I wanted and willing to meet me on the price. All the personnel at the dealership were very friendly. The salesman didn't rush me. It was a very pleasant experience even tho I had to drive quite a ways from my own area. It was worth the trip
Salesperson was friendly and helpful. He was informative and not pressuring me to buy. It was the least stressful purchase of a car I have experienced. I appreciate the effort made to make this easier for me..
Jack was not at all pushy, which told me that he really was there to help me make the best choice for my needs instead of his commission. I really appreciated his friendly demeanor and his willingness to give me all the time I needed to make a final decision. And once the decision was made, he was very patient with me while I organized my own financing (I paid in-full for my new car). I couldn't have asked for a better sales rep!
Very friendly very knowledgeable. Liz in sales couldn’t be more helpful and knowledgeable I had an absolute perfect buying experience. And will go back and always refer BURNSVILLE TOYOTA
Bob was very honest and helpful. Burnsville had a lot of inventory to choose from. Your finance person was also very helpful and polite!
Matt was great to work with along with finance. We bought two vehicles which was stressful for us. Toyota burnsville team made it the best car buying experience we’ve ever had!
Personal, professional, efficient, and friendly. Rick answered every question I had quickly and was very easy to work with. I never felt pressured or uncomfortable during the entire buying process.
My salesperson did a great job of listening to what I needed, and not just telling me what he had to offer!
I appreciate how there is always someone willing to help me even after I've been seen by someone already. The staff at Burnsville has been a great help to me and my family, which is what will keep me coming back to Burnsville Toyota for service or sales.
Everyone was very helpful and friendly.everything explained in good detail.Safeena even helped me with my cell phone.nice!would recommend this dealership to family and friends
Over the two years we have been associating with Burnsville Toyota, the entirety of the company vertically, have been gracious, sincere, accomodating, and professional beyond reproach. This is a service company that understands how important service is. I highly recommend Burnsville Toyota for your automotive needs.
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