Customer Testimonials
Wonderful driver mark
Excellent experience. Patty guided us through the car purchase and Dominic Martinez helped with financing. He didn't automatically default to highest priced package but guided us on the best one for our needs. Left feeling comfortable with whole experience.
Love my new Toyota! Patty Coleman was very insightful helping me choose the right Toyota for us. She listened to my needs and walked me through the whole thing. Thank you Patty!
Talk to Patty if you're looking to get a used car. She got me great deal on my trade in!
My husband and I came in today to look at a vehicle we had been "pre-qualified" for. We worked with Sam, who was phenomenal throughout the entire process. He went over every detail of the process and invited finance to talk to us, when it was a matter he was unable to provide clarity on. We then worked with Dominic, who was also amazing. This was by far the best experience we have had purchasing a vehicle. We never felt pressured and the car was beautifully detai
My son just purchased his first car at Burnsville Toyota. He's lovin' it! Salespeople were honest and courteous. I'd recommend giving this dealership a try!
We had a great time purchasing our Tundra TRD Pro with Tyler. He was extremely helpful and was very knowledgeable about the vehicles on hand. He really made the whole experience enjoyable.
Purchased a new Sienna minivan from Burnsville Toyota and had an excellent experience as a whole and with sales representative Josh Fisher. The AWD version of this minivan is hard to come by and Josh worked with me back & forth for a month to find the perfect fit for us - features and price! I was very happy with his personalized customer service. We traveled from Iowa to get our van and our experience at the dealership was easy and fast! I would work with Josh and this dealership again in the future. It was my best car buying ...
After having a hard time deciding whether or not to purchase a vehicle for about a month, Tyler Borgen jumped right in and gave me valuable advice that helped me eventually find the car I've been hoping for. He listened to my concerns and helped me weigh the pros and cons of buying a car versus fixing my old one without making me feel too pressured to make a decision right away. Eventually, we found a great deal within my parameters that I was very happy with, and Mike, the financial advisor, helped guide me through the next steps, ...
This was our first experience with Burnsville Toyota. We were greeted immediately upon entering the building by Jeffrey Coleman. Jeffrey & everyone we encountered were very helpful. Jeffrey made our car purchase as painless & smooth as possible. We were impressed with the personnel & the facility.
Our 1st experience with Burnsville Toyota was excellent. That was due to Jeffrey Coleman. Jeffrey greeted us at the door & helped us through the process of purchasing a used vehicle. Everything was explained to us & all our questions were answered. Jeffrey was very personable & made us feel comfortable. He went above & beyond expectations with his attention to detail. The entire process moved along quickly & efficiently. Saturday is typically a busy day but even so, our car was detailed & equipped so we were able to drive home with it same day. Jeffrey also took the ...
We've been Burnsville Toyota customers for years. Their service staff have taken good care of us across 4 vehicles. When we went to buy a 2025 RAV4 Hybrid, we were pleased again with how smoothly it went. Our salesman, Larry Lawler, made everything clear, from all the new features to the pricing. He kept us informed regularly, from the build date in Japan to the arrival at the dealership. Kevin, the Sales Manager, walked us through the financing options and maintenance plans. We're enjoying the car, and appreciate their professional approach.
After car shopping for the first time after 10 plus years our salesman Jeff was a great help! Very friendly and knowledgeable!
Clean friendly dealer! Was nervous since either haven't bought a car in over 10 years but Jeff was a great help!
Would like to thank Jullean and the other Brazilian fellow who helped finance and set my wife and I on our way out with a car. My wife who is also from Brazil found it comforting to be able to speak in her language. (Portuguese) Process was fast, test drove a few cars, found the one I liked. Thanks again.
I had an exceptional experience purchasing my vehicle with Tyler Borgen. He was patient and thorough with all my questions, and responsive through all interactions from test driving to reserving and finally purchasing the vehicle. When it came time to pick-up, I was unable to and he went out of his way to have the dealership personally deliver it! This was a standout experience and I would highly recommend Tyler Borgen at Burnsville Toyota if you’re looking to purchase a car!
Bob is an excellent driver got me home safe.
It was very clean and well kept, and the staff was all very friendly and made me and my mom feel very welcome! I would highly recommend this dealership to anyone and everyone!
This was my first time buying a car, which was initially intimidating for me going in. I bought from Jeff, who is very professional, knowledgeable, and pleasant (and helped make the whole process much less intimidating). He did an excellent job guiding me through my options and explaining everything in a way that was easy to understand for a first-time buyer like myself. He was also very receptive to the many questions I had, which was highly appreciated. Financing expectations were clearly stated, and the pricing was transparent. I fully believe that my goals for vehicle features were prioritized and ...
This was my first time buying a car, which was initially intimidating for me going in. I bought from Jeff, who is very professional, knowledgeable, and pleasant (and helped make the whole process much less intimidating). He did an excellent job guiding me through my options and explaining everything in a way that was easy to understand for a first-time buyer like myself. He was also very receptive to the many questions I had, which was highly appreciated. Financing expectations were clearly stated, and the pricing was transparent. I fully believe that my goals for vehicle features were prioritized and ...
I recently visited Burnsville Toyota to test drive cars after hearing great recommendations from friends and colleagues, and I’m so glad I did. I learned they’re the only family-owned Toyota dealership in the area, and that definitely shows in their service! I had the pleasure of working with Jason Ruhland as my sales representative. As this was my first time purchasing a new vehicle, I was a little nervous, but Jason made the entire process so smooth. He kept me informed every step of the way and answered all my questions thoroughly. Whenever I had doubts, he demonstrated ...
I’m thankful that Tyler and Matt helped me pick out the right car. Tyler and Matt made the transition smooth and easy. They walked us through on the steps.
Had an excellent experience with Burnsville Toyota and Caleb! We have had bad luck recently with vehicles, an unexpectedly found ourselves without a vehicle, after spending all of our savings on repairs, leaving us with no money for cash down, so going into this process I was nervous and upset, as I feared we would be unable to get a vehicle, but Caleb made this whole Process easy, and stress free, he answered all our questions, took the time to talk to us and get to know us, and helped us find a car we love, and we could not ...
Friendly, professional service advisor provided and programmed second key fob for my new Toyota. Since I live out of town he also recommended and completed my first 6 month service, so I didn't have to come back two weeks later. Much appreciated!
This is the fourth Toyota Prius I have bought from Burnsville Toyota. The last three I have bought from Joel Terrio. Joel is so wonderful to work with and I purchased my last Prius XLE on December 30,2024. Joel is very good at explaining everything clearly. I trust Joel to be upfront and honest with me and he has not disappointed! The financing through Toyota was very easy and I drove my new car home that day! I have always had the best experience with both the sales and service departments.
Joel Terrio is great! He helped my dad buy a new 2025 Toyota Tundra and answered all his questions. I would recommend him to anyone!
Sean O was super helpful!! Went in for my plates and he went out of his way to help me with some tech issues I was having with the Toyota app and Bluetooth.
Larry (our salesperson) was fantastic! He was very knowledgeable, helpful and kind! 🙂
I had an exceptional experience working with Larry at Burnsville Toyota! This is my second purchase from Larry. Larry and Kevin Xiong made the entire car-buying process smooth! Can’t forget Mike Q in finance! The transaction was seamless from start to finish, with no surprises or pressure. I drove right off the showroom floor in my new 2025 blacked out Camry. The entire experience from the Burnsville Staff is friendly and helpful. If you’re looking for a hassle-free, professional, and friendly experience, I highly recommend Larry and the team at Burnsville Toyota! Walk in and drive out!
We have purchased a Toyota Highlander Hybrid Platinum this weekend. We were greeted by the sales manager Kevin when we arrived. Patty from sales was assigned to us for our car purchase experience. The whole process from test driving, addressing all our questions, to the financing was flawing and stress free. Both Kevin and Patty stayed late and sent us farewell with our new purchase. Very pleased with our experience with Burnsville Toyota.
We have bought and serviced at Burnsville Toyota. We bought a new RAV4. We drove it for a week or so and a lot of technical questions. Michelle was great to work with in communication. We also got paired up with Tyler to go over the technology of the RAV4. He spent two hours going over all of it with and was very patient with all the questions we had. Thank you Michelle and Tyler. If you need anything go see these two. They’re great!
Good experience with this Toyota dealership. Thank you Chris Holt.
I was so impressed with the quality of service and attention during my recent visit. Brittany was so helpful and walked me through all of the planned and unplanned items maintenance my car needed, providing insight and options to help me make the right choices and also get the service I needed. Very impressed!
I had an excellent experience during my recent visit! The shuttle service team was fantastic—friendly, efficient, and quick, which made the process so much smoother. A special shout-out to Scott M. for his outstanding service. I thoroughly enjoyed working with him, and his attention to detail, professionalism, and customer-first approach stood out. I encourage you to review my detailed customer survey feedback because experiences like this are what keep me as a loyal customer. Thank you for continuing to prioritize doing what’s right for your customers. It’s service like this that makes all the difference. Keep it ...
We did some extensive research on various cars online. When it came time to physically look at vehicles we started at Burnsville Toyota as we have had numerous Toyotas in the past and they were the earliest to open. We fully expected to spend at least 2 days in our search. We never made it out of Burnsville Toyota. Larry and Kevin were extraordinary. After test driving, the car we chose was a Corolla Cross. Larry was very thorough in explaining the cars features. We left for a bite to eat and to fetch the checkbook. Upon returning the vehicle was ...
Brian was my driver. He was very courteous and professional got me to and from safely.
Chaz never made me feel pressured in any way. There was no effort by him, or Eber in Finance, to upsell me on packages or things I didn't want. It was a very pleasant, relaxed experience. And, I got a great car!
It was one of the best experience and i would highly recommended to others to come and get your car here at Toyota and ask for Larry for salesman
Professional and straight forward process. called Jason in the morning, got me the car I wanted. Came in the evening from Saint Cloud and drove the car home. Easy and streamlined process. Jason and the finance team were great in their communication. Before I left with the car. Jason took me through the car specs and the technology. He explained everything in detail. Great guys, thank you. Hoping the car serves me well now!
Service department did a phenomenal job.
We bought our car with Patty. She was straight forward and provided us all the information upfront. The process was easy and stress free. Today was our first time at the service department. We were there to pick up our plates. Brian was very welcoming. He guided us on what to do and where to go. Our service advisor Sean was quick, efficient and effective. He quickly diagnosed and fixed a disconnected tire pressure sensor. Our whole visit took less than 15min. They also had a kids room in the waiting area. The chocolate chip cookie was warm and tasty. ...
I had an old phone that needed replacing. I got a new phone and it didn't work with my car. I stopped where I bought my car, here, and Tyler helped. It took him a bit changing my setting and everything. Tyler explained how my new phones work and went over it again with car. I highly recommend Burnsville Toyota, and Tyler.
It’s always a great experience at Burnsville Toyota, whether you are at the service department or at the Sales department.
My husband and I have purchased 4 vehicles now from Burnsville Toyota. We have received nothing but phenomenal support from the sales & service staff. Most recently, we coordinated a complex trade-in & purchase and Tim was a rockstar at making this go as smoothly as possible, along with Caio in the finance/admin office. We look forward to continuing to work with them in the future!
Had a great experience buying my used Rav-4! Luis went above and beyond during my buying experience! He really listens to his customers, communicates and was so helpful with questions during the buying process. It's the little things that make a difference! I also, had a chance to meet the nice service manager who was very helpful with my questions and the finance manager was very friendly and patient while picking out a warranty. Overall, a great buying experience and my best experience yet! I plan to buy my cars here from now on! Thank you!
I came in and ordered a RAV4. Patty was amazing and kept me informed when the RAV4 was going to arrive. Tyler, another salesman helped with showing us the features of our new RAV4. Matt did our documents and explained everything. I highly recommend coming here. Everyone is friendly and professional.
I just want to give a shout out to this fantastic dealership! I have been coming here with my Toyotas for over 20 years and have always had the best, most professional, and reasonably priced service. Today I went there because after 7 years I could not get my rear license plate off without stripping the screws. When I got there Sean O'Driscoll met me and listened to my issue. He was very polite and professional, explaining to me why they use the type of screws that were different on the back than the front, and what he could do to ...
Ben was such a pleasure to talk to. Super nice guy and very generous. Also a great driver, he helped drive me home while my vehicle was being serviced.
This is our 2nd car from Tyler. He is amazing to work with. He was able to get a new RAV4 in 2 week. He went over all the features and worked with my religious views on financial. Come see Tyler he is awesome
I had thee best experience with Jeff B. In Sales. Jeff was honest & upfront with me. On the day of signing papers & purchasing my Awesome Red 4 Runner, I panicked b/c I didn't know if it would fit in my garage or not! Jeff, calm as a cucumber said " How far do you live?" I said "15 minutes", his response "Lets go"... & off we went! Jeff stood there in my garage monitoring the clearance issue as I backed the 4 runner in AND...IT FIT!! With a 4" clearance!!🌞 I cannot tell ...
Used to offer free loaner cars for warranty service, but no more. I would drive 30 miles past the other Toyota dealership for this reason.
From the get go, Manuel Garcia was upfront, transparent, and knowledgeable, answering every question or concern I voiced. I felt that the standardized packages were precisely what options I would want, and demonstrated an understanding of the marketplace, and a commitment to providing a streamlined purchase process. I was impressed by the actual purchase experience, as it was completed expeditiously, openly, and clearly. Thanks!
This was my son’s first adventure with a car dealership. Tyler was amazing! He helped him pick out the right vehicle in his price range and was never pushy!!! Even the finance manager was fabulous. He worked with several banks to find the best rate! Hands down the best experience in car shopping. I used to work in the industry so I was pretty Leary. I will be visiting them in the spring when I am ready for something new myself. And their cars are Toyota certified which not every “big” dealership offers. It’s important. Do your homework. ...
I came in looking to get a new car in the feature. Tyler helped us. He explained the processes of getting a new car. He went over all the features of the car. Ciao was the business manager he went over all the paperwork and details. I highly recommend this place and see Tyler.
Although we had choices of where to buy a new Toyota, after meeting with Rick Kissner at Burnsville Toyota, our decision was easy. Rick ordered the Corolla Hybrid to our desired specifications and kept us apprised of the progress from Japan to Oregon, Montana, Wisconsin and, finally to Burnsville. The trade-in on our RAV 4 plus purchase and test drive of the Corolla could not have been smoother. Rick was assisted by Ebert in Finance and Caleb with the finer points of GPS and Bluetooth, etc. What a team! We will not hesitate to recommend Burnsville Walser Toyota to anyone thinking ...
After months of searching for a new vehicle, Burnsville Toyota made all of my dreams come true. I stopped by randomly one day on my way home from work and met Larry Lawler. I told Him I was interested in a hybrid RAV4 and he showed me all possible options for inventory and showed me the hybrid Corolla cross . He walked me through each trim and the price options and found me a hybrid Corolla cross. I put my deposit down and over the next 1.5-2 months he kept me updated as my new car was built and as it ...
My wife and I came in looking at Highlanders. Tyler was our salesman. It was low pressure, Tyler was very personable too We are an older couple who haven't bought a car in 10 years. Tyler showed us a few different one and helped us find the right one. He went through the technology, very different then our car now. We highly recommend Tyler and Burnsville Toyota.
We had an incredible experience here with Kevin (manager) and Larry (Sales). Not only was Larry an awesome salesman, but he helped us find both vehicles in exactly the model/trim we were looking for. Kevin then came in and helped us reach a spot that was comparable to other offers. We will never come anywhere else for our future needs because of the experience we had here with these two!
Great Customer Service, Brian And Kevin Xiong, Love My 2025 Camry SE ....
A Few Words Describe My Experiences With Burnsville Toyota, "Amazing Service" Thanks 😊 Brian and Kevin Xiong For The Great Service They Provided To Me, My Wife And To The Customers, Love ❤️ My 2025 Toyota Camry SE, Time For Test Drive And Many, Many More Travel 😀 😊 ❤️ With This New Babe In My Life, Thanks Again Burnsville Toyota, Brian X And Kevin X, You Guys Are The Best 👌 👍 👏, Great Customer 👍 👏 Service ...........
Went to this dealership in early May 2024 to get some details about the new Toyota Land Cruiser. Spoke to Tyler and he said, it will take 6 to 9 months after placing non-refundable deposit of $500. I asked him if the dealership is going to add a markup because I do not want to pay extra and would rather buy a readily available Bronco or Wrangler. He said don't worry about it. Paid the deposit and got the charge receipt. When I told about this to my colleague, he said you should have asked in writing about no markups and insisted on ...
After having a poor experience at another dealer, we decided to give Burnsville Toyota a try, and we are very glad we did! Chaz Oatis was incredibly helpful and made sure the process was super smooth from the first walk in, financing, walkthrough, and delivery. Thank you, Chaz!
Good service thank you.
Great communication, very helpful with our issues and went above and beyond to find us a car.
I brought my car in without an appointment for an oil change and tire rotation. I was in quick, the staff was very friendly. They were quick with servicing my car and I was out of there faster than I thought. The waiting room was very large and had lots of options for seating.
We decided to stop in today after being completely ignored by Walser Toyota in Burnsville. We are so happy that we did! Jeff stepped us through the process and we drove a new RAV4 home! Kevin, the Sales Manager took special time to talk to us as well! We were treated like royalty! You have earned our business and respect. We are more than happy to share our experience with our friends, family and community! Jim and Kris Norman (Google guides and secret shoppers)
First time visiting Burnsville Toyota. I had front brake pads replaced and routers turned. In at 7am. Shuttle drive me back home so I don't have have anyone pick me up. -very quick and easy drop off and pick up with service advisor Neil. - great walk through video sent from the mechanic of the service and future recommend maintenance coming down the road (tires) - this is now my go to service facility as my Lexus dealer is too far away
Very satisfied with my experience buying a new vehicle. Tyler and Mike are awesome. Very pleased with my purchase.
Still waiting for an answer for why my dealer installer trailer hitch kick switch does not work as described in the manual.
I bought a Highlander and wanted a trailer hitch. The trailer hitch was not presently in stock but they ordered one for me. They delivered the car three days later without the trailer hitch and the next day service called and said the hitch was in and I should make an appointment to have it installed which I did. The Highlander had a remote kick switch to raise and lower the rear hatch which worked as explained in the manual without the hitch installed. When I got the car back with a hitch installed the kick switch no longer worked ...
Excellent service , I really like shuttle driver,he is cool person
The service and technicans are very good, honest and through. It is also very fast.
Usually great, friendly service. More spendy than other places, but usually worth it. However, this time, the primary reason for the visit was an overall safety check before going on a long drive/trip. Got the vehicle back with the front drive tire so lose it was shaking and ready to fall off. :O
This service center has always been professional, friendly, and informative over the many years I have been there. I trust them.
I was helped by a gentlelady named Patty Coleman . She provided excellent services and really help me decided on a vehicle. She went above and beyond to show me different vehicles in the while it was pouring rain. 10/10 would highly recommend this dealership to other friends and family. Once again thank you for making the process or purchasing a vehicle simple and quick.
A simple tire rotation for 15000 Mike service took 1.5 hours. My service notes had note that I said I had a tire losing air. I did not say that. I was told I had a nail in tire and I paid for repair. I now wonder whether I had a nail and if repair happened. Again, there was no indication of a problem before I brought car in. So far, every time I’ve had service it has taken way too long. Very unhappy with service dept.
Tyler was helpful in putting on my license plate and attempted to resolve my application error. Unfortunately, he was unable to resolve issue. Then sent me to service and 45 min later issue was resolved. Thank you
After a harrowing drive I got to Burnsville Toyota who diagnosed my damage as needing an entirely new motor. The rep and the service technician could not have been nicer, sent me a video showing the problems. Kindly gave me a shuttle ride home after the bad news and worked well with me to order a new car. It was a totally shocking event for me and everyone was so kind throughout the entire process.
Although I had an appointment for service, because they were very busy, it took an hour and a half for a tire rotation/check up. Next time I will drop the car off so I don't have to wait there. But happy with service.
You are awesome! Thank you so much for your prompt service! Have a nice day!
The team and salesperson were really helpful with me getting my vehicle.
Shop was super busy but I was in and out in just over one hour.
I scheduled an appointment for tire rotation and oil change and it took 1.5 hours!? Jiffy lube can do it in 15 minutes!
Conor my advisor did a great job. The work was done quickly. Your drivers did a great job taking me home and picking me up when the work was done. Thanks
Everyone was great to work with, every time I’m there they are great to work with.
We've purchased vehicles from all the dealers in the metro area and we were happiest with Burnsville Toyota.
We have had a long experience with this dealer. Its services are very good and on time.
My husband & I took a car for a test drive with Joel. He was very personable and professional during our time at the dealership. He made our car buying experience very smooth. Thanks Joel for all your help.
Told me I needed a bunch of unnecessary repairs and wanted $10,500 said repairs… on a car that’s only 7 years old. Got a second opinion from an honest mechanic and it’s not even going to cost 2k. What a joke. Could go into plenty of detail but not even worth my time!
It was excellent and the best experience I've ever had in buying or leasing a vehicle. Burnsville Toyota is absolutely the best I rated above all in all aspects. Scott, Nathan and Dominic all treated me with respect they provided me with the best customer service. I would like to thank you all for everything you did. Thank you Burnsville Toyota. Sincerely, Moe.
Recommended work and requested work were done quickly and was able to get car back that sped up my day
good dealership, efficient people, Good sales people, Brian in sales was the best. Will purchase again from this dealer.
Always a pleasure doing business at Burnsville Toyota. Very friendly people and great service. Love it.
The service persons are kind, professional and knowledgeable. I appreciated their service and honesty. They are quick and reliable.
Very kind and quick. I love the videos It makes sure I know what is being done
Great service, as always. Love the texts and videos when I bring my car in.
Every is great but to get a top rating you have to vacuum my car and wash my windows like my brother car shop does than you would be a top dealer
Love coming in for routine service at a dealership that is this "on the ball". My vehicle included maintenance is up and now we are on the extended service plan that I purchased. They knew that and could tell me how many more oil changes and tire rotations were included. Always in and out quickly, I barely had time for a cookie and a cup of coffee. 🙂