Customer Testimonials
Prompt professional service. Service associates were friendly and helpful with service updates. Comfortable and clean waiting area.
Again, your staff did an excellent job. Very courteous and friendly. Love the coffee and cookie while I wait.
My appointment was made on a day the service dept. had a holiday party. When I arrived, there was a notice at the door indicating this. I suggest appointments be scheduled for at least 15 min after event ends, unless customer will be waiting at the facility during service. I had to schedule a ride from the facility & both I & my ride had to wait for them to resume seeing customers. I also noted a number of people drive up to the doors, see the notice, then drive away. Not good customer service. I hope they had a nice ...
I purchased a New 2023 Rav4 from this dealer last June. It was my first time purchasing a car, but they were understanding and thoroughly explained everything to me. I just came in for my maintenance the other day and it was completed really quick even though I didn't have an appointment. My family always comes to this dealership for maintenance and parts. The Service Managers are very knowledgeable and they always listen to what I have to say. Nobody in my family has ever had any complaints about Burnsville Toyota and it is safe to say if I ever ...
Found the issue quickly. Kept me apprised during the diagnostic and repair. Cole was very courteous.
We had a great experience in purchasing our first vehicle. We are happy to finally have it in our possession and Tyler did a great job assisting!
Efficient honest service. Not cheap for one side view mirror, but what isn’t these days?!
Service department very courteous and helpful with all my concerns. I’m coming back today for new tires. See you later!
Smooth jazz is a must please Lounge large enough to accommodate that Super Store & efficient helpfull staff
David and Eber were great to work with! Burnsville Toyota will be our first, and likely, only stop when it's time for my wife's new vehicle!
Great communication and excellent customer service.
We never take her car anywhere other than Toyota In Burnsville. We’ve always had good service.
They do a good job everyone is very goood with customer service and timely service
Quick and responsive service. Also, good communication using SMS. Lastly, the checkout person was respectful and courteous.
Great customer service and fast service did not have to wait for long I will definitely recommend this service center
Good experience, friendly staff! They even washed my car….did not have to wait long!
Tyler worked hard to accommodate me on short notice. Doubt checking on the status of tires before scheduling me back in on the same day.
Toyota online available info on our vehicle very poor, listed very few features of the model we ordered. Service dept very fast & helpful Sales vehicle order did not list any of the actual features we ordered, only the model, so we were not sure of all the feature we supposedly ordered as we could not find that info on the Toyota web site. --I know that the Toyota web site is not specific to Bnsvl Toyota, just wanted you to out experience with the site. Other than that, sales & service was excellent!
Riley was Very personable and efficient. The process went very smooth. I was only there a short while which was great!!
Tyler was fantastic to deal with. He made our purchase enjoyable and stress free yet maintained a professional attitude throughout. All our questions were answered before we left the dealership. We would definitely recommend Tyler to our friends and family. Thank you for a job well done.
Easy process, everyone was professional, personable, and friendly. All my questions were answered in an understandable way.
Nice experience! This time it was a pleasant experience! The time before was not so good. The people were vey professional this time!
I have had all my service done there since 2009. Oil changes seem to be very expensive.
Have always received excellent service. We have been long term customers for many years all of our auto purchases have been with this dealership
Great Job appreciate you taking care of my car have a great day and a good week
Easy to make an appointment. Oil change cost is very high. People who work there are very friendly.
I did not have an appointment but was able to get in for an oil change with no wait. Conner provided great customer service and I was able to get a shuttle service from two kind and hospitable shuttle drivers to and from dinner while I waited for my service to be completed.
(Translated by Google) Excellent service (Original) Excelente servicio
Great service, helpful in finding a vehicle. The dealership was clean and the staff are helpful. Great experience!
Scott communicated on the wait for the van. Upon delivery he was very helpful setting it up and answering all my questions.
Very professional staff and nice facility. Able to schedule a timely service appointment and have the work completed in a half-day.
Service was on time efficient and staff were very professional. Would definitely recommend service here.
The dealership was organized, welcoming and provided a pleasant environment. The staff were courteous and professional.
Quick, easy, thorough, friendly, and reasonably priced! Appreciated everything here. 🙂 I worked directly with Kyle, and he was great. Highly appreciate the information and the help with my brake problems.
Mark was excellent and really like the new video system that outlines what has to be done
I had a family issue whereby the work needed to be completed in the afternoon. The Tech, did nice work and discovered a nail in a different tire which needed to be replaced. Good staff top to bottom.
good experience, except for an extra hour wait for me due to the wrong part being sent over to service, and a different replacement had to be installed
Where are the cookies and coffee. Communication was professional and informative, Work performed in a timely fashion.
As always, excellent customer service
Amazing work, I recommend, and I will come back again. Thanks for the help I appreciate
Very professional personnel, in my case Neil Knutson demonstrated care for me the customer all through my visit when I first arrived until I left. I was very happy with the new car battery.Thanks Neil and Burnsville Toyota!
Great service and communication.
Very cordial and respective to clients, kept us updated at all times. Thanks for being willing to educate us on our vehicle.
Prompt service. Easy to schedule an appointment. Have always had a good experience with the service department.
This Toyota service center provides excellent service for oil changes, and it was my first visit.
This auto maintenance service was an unexpected experience of personal satisfaction. Every step of the process from the on-line appointment making, the service desk sign-in, the hot coffee in the quiet waiting room, the email notification of work completion, and, most of all, a very acceptable price was outstanding. And, the services was on my Lexus ES350. That's awesome, because I live over 50 miles from the nearest Lexus Service Center!
Customer Service rep Conner would class and platinum in all aspects of his representation. Excellent!!!
Very professional and worm welcome from Larry.
Good purchasing experience. Everything was done as promised. The people that I dealt with were quality folks.
Tyler is always super helpful. Handles my case with professionalism each time. Thank you Tyler. Give that guy a bigger bonus and pay raise.
They were prompt with my appointment time, waiting time was accurate with the estimate of time it would take, and the employees were friendly and professional
Drove out of the dealership with my first brand new car! Very impressive dealership have owned 5 Toyotas over the years.
This Toyota store blows away my expectations every time. Seriously the best Toyota dealership I've been too super fast, super efficient, easy to schedule with. Thank you for taking care of my truck every time.
Quick, efficient, and great communication by the whole Burnsville Toyota team. Facility is nice and coffee is good.
They were very timely and nice. I went and had an oil change done. However, driving home I thought I heard something, and the next evening it was worse. Looked under the car and this was dragging half attached. I was able to call, get in, and get it fixed right away.
Jim manier, Jim has been very welcoming and a great great Driver, his customer service skills is second to none and he was on time to pick me up from work.
Great people great service..
Always a pleasant experience working with the Burnsville staff. Always very friendly and we were happy to have the shuttle service while having the service completed.
Mario Najera and Kyle took care of my appointment, great experience.
Burnsville Toyota provides outstanding customer service and technical care for my vehicle. They are the best.
Burnsville Toyota always does a great job with my vehicle and I typically receive great service. However, the most recent time I was there the service representative helping me didn't know how to turn on my car (it's a push start) and tried to convince me that my check engine light was on, when in reality he hadn't turned the car on correctly so the lights on the dash were illuminated. He didn't believe me when I told him my check engine light hadn't been on at all and then talked over me as I ...
Found Tyler Borgen knowledgable, nicely low-key and relaxed, and helpful. Can't ask for more! Burnsville Toyota has provided good service more than 99% of the time and has gone out of their way to help with some "little things" like finding persistent rattle which was due to sun visor unlatched! Only complaint: spark plugs failed on a previous high mileage car due to gaps too wide, left us stranded on a cold night.
Our sales representative Patty Coleman was friendly, informed, patient, and attentive to our goals. We would request her help again for a future auto purchase. And Burnsville Toyota served us well through every other employee involved. The normally long process of purchasing a car moved right along in a timely efficient manner.
Got everything accomplished other than they're still trying to figure out why my topper is scratching when you open it...
Burnsville Toyota always makes sure that our vehicles are running in top notch condition. This is much appreciated.
we were very happy with your service dept, they kept us informed, and made sure we were taken care of
Didn’t have an appointment but had a problem with a tire. They helped me with no problems and was fixed within an hour. Very happy.
Always a good experience at Burnsville Toyota. Tyler is such a nice young man. He helped move our car along quickly as it needed 2 things done. We love all our Toyotas and will continue coming to Burnsville Toyota!
I have been here twice. Both times Tyler is the only advisor who acknowledged me. The others just stand at the desk and chat with each other while you wait to be approached. Tyler makes the visit a comfortable process.
David helped us for months to find our dream van as we waited on the list. Tyler was amazing with completing the purchase process once our van was ready. Thanks again!
Tyler spent extra time to assure my purchase went smoothly, it had been 15 years since my last car purchase at Burnsville Toyota, things have changed a bit!
Very knowledgeable and friendly. Explained everything they did and let me know about future issues that would be done.
Jeff Coleman was great to work with, I love my new Highlander
Service was great! The staff was very pleasant and the facility was very welcoming. The whole experience was very good!
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Much better experience than the time I had the the remote start installed. Staff was informative, professional, polite, and affirming.
Rick Kissner was our salesman, professional and curious. This is our sixth car from Burnsville Toyota, have always been satisfied.
Professional service, thorough, clear communications. I was helped immediately upon arrival, all needs with the car we’re met
Good, friendly service. Loyalty gift rewards are appreciated. Very clean and organized garage/waiting area. Also apprecciate the free car wash vouchers.
I like the ability to drop my vehicle and keys off in drop box on way to work with convenient location right off 35w.